Ministry of Energy of Uzbekistan
AV SystemsConference SolutionsWorkstation Deployment
GoARKAN Platform
Complete clarity where there used to be guesswork.
01GOARKAN
You see exactly what we see
Full transparency in real time. No ticket gets lost, no deadline slips through.
Ticket portal in 30 sec
SLA Dashboard
Asset Registry
Network Documentation
Request by emailPortal, 30 seconds
Call for statusDashboard, real time
Quarterly reportMonthly metrics
02OPERATIONS
One point of contact. A team behind it.
All IT questions in one place: Telegram bot, phone or GoARKAN — backed by an engineering team that knows your infrastructure.
Response from 1 hour
Tickets via Telegram
Engineering team
Infrastructure passport
03BUSINESS
One contract. Zero surprises.
Fixed price, predictable budget, and a monthly report on every task completed.
Free audit
No hidden fees
First month is a pilot
Monthly report
GoARKAN Platform
Your IT in real time.
No status calls. Just data, metrics and monthly reports.
Demo preview
Demo data · Real interface available after onboarding
Operating Standards
Practices of a mature IT organisation.
Not declarations. Measurable processes running every day.
SLA Management
Every deadline tracked and measured
Audit Trail
Complete history of every action and change
Asset Lifecycle
Inventory, monitoring and replacement of all equipment
Security First
MFA, VPN, firewall and backups
ITSM Best Practices
Processes aligned with IT service management standards
Microsoft 365
Accounts, mail, Teams, OneDrive and sign-in security
Enterprise Support
Response times in contract, monthly report
Operational Excellence
Metrics, processes and continuous improvement
Compliance Ready
Documentation and practices ready for audit
Business Continuity
Redundancy, recovery plan, minimum downtime
How We Work
From first conversation to continuous improvement.
A predictable process at every stage. No improvisation.
01
Assessment
Infrastructure audit, risk analysis, technical scope definition. No commitment required.
02
Onboarding
Account migration, GoARKAN integration, employee training. Timeline: 14 business days.
03
Operations
Service Desk, remote and on-site support, incident management within contracted SLA.
04
Monitoring
Servers, disks and backups under watch. We spot problems before they stop your work.
05
Optimisation
Monthly metrics review, bottleneck identification, cost-reduction recommendations.
06
Continuous Growth
Technology roadmap, scaling infrastructure in step with your business growth.
Project Portfolio
Deployment experience.
Government facilities, industrial sites, commercial companies — real projects, no stock images.
Don't see your industry?
We adapt our support processes to your company's specifics — whether manufacturing, finance, or retail.
Comparison
An in-house IT department is expensive, fragile, and opaque
One in-house IT specialist in Tashkent: from $500/month — before taxes, training costs, or sick-day replacements.
An in-house department means one person — with taxes, vacation, and the risk of resignation. ARKANA means a full engineering team, the GoARKAN digital office, and a contractual SLA at a fixed monthly cost.
Request a proposalTicket Journey
From the first ticket to the monthly report
Every incident follows a tracked, documented path. No status calls, no chasing updates.
01
Employee
Submit a Ticket
Via Telegram bot, web portal, or phone. The ticket lands in the system instantly.
02
Engineer
Intake & Diagnosis
The engineer picks up the ticket, confirms the details, and starts remote diagnosis.
03
Engineer
Resolution
Fixed remotely or on-site. Every action is logged in GoARKAN as it happens.
04
System
Close & Verify
GoARKAN records the resolution time and automatically checks SLA compliance.
05
Manager
Client Report
A monthly report with every ticket, response time, and performance metric.
Contact
Ready to work with a technology partner?
Tell us about your business — we'll have a proposal ready within one business day. No strings attached.
Contractual SLA
Response in 1 business day
Confidential